Last chance to get ‘em before they’re gone!
Randstad’s Competition for Candidates Guides are going fast! Call your Randstad
Consultant today and get your FREE copy!
“…more than 68% of office and administrative
hiring managers say it takes longer to hire than previously…”
“…the potential for growth is a huge motivational difference-maker. Talented people generally want to advance in an organization…”
“48% said work-life balance was the most
important driver to stay with an employer, followed by pay and flexible working
arrangements…”
See below for Customer Service Professionals
ready to make a positive impact on your business today!
Call Center Manager
Availability: Direct Hire
Salary Requirement: $70,000
· Seasoned professional with eight years experience in call center management. Managed operations of a large multifunctional contact center with sites in the US and Canada.
· Coached and mentored supervisors on effective coaching techniques, handling difficult personnel issues, motivating team members and using both quantitative and qualitative metrics to evaluate performance.
· Codified and communicated quality metrics and KPIs. Facilitated training and coaching to foster continuous improvements in the customer experience and ensure compliance with SLAs.
· One of their references stated they were a “Motivated and driven self-starter. Who developed and motivated high performing employees”
· Proficient in Word, Excel, PowerPoint, Outlook, SAP-ERP, ACT, AS400, Avaya BCMS, VIM, Verint Impact 360, Witness Solutions, Access, Hyperion Explorer, Visio and SharePoint.
00005963088
Customer Service Representative
Availability: Temp to Hire
Salary Requirement: $30,000
· Customer Service Representative with 5 years of experience
· Experienced in high volumes of calls (150+) & customer inquiries via phone & e-mail, resolution and follow-up of customer issues
· Knowledge of and experience with CRM software and Queue Systems
· This candidate’s reference said, “She is a quick learner, who takes the initiative in finding innovative ways of performing all aspects of her position in a timely & productive manner”.
· Extensive knowledge in technical assistance, set up and installation
00004987763
Customer Service Team Lead
Availability: Direct Hire
Salary Requirement: 35,000
· Four years of experience as a call center customer service representative. One year of experience overseeing and managing other call center reps.
· Promoted to Team Lead role after a few months at her current role
· Experience with both inbound and outbound sales calls
· Responsible for order taking, data entry, training of other agents, billing transactions
· Effectively provided great customer service skills that directly influenced increase in sales and productivity
· This candidate’s reference stated “She always handles every situation with outstanding communication skills and tact.”
· She is looking for more of a challenge and room for growth in a team lead role.
00006021201
Customer Service Representative
Availability: Temp-to-Hire, Direct Hire
Salary Requirement: $27,000
· Experience as a server and a retail manager, great customer service skills as well as experience handling customer complaints
· Proficient Microsoft Suite, Word, Powerpoint, and Excel
· Maintains payroll through a VMS system
· Enters and follows up on merchandise POs
· This candidate is professional and well spoken. They are looking to have a set schedule and the opportunity to get their foot in the door of a company they can grow and gain experience with
· A professional reference stated, "They are able to resolve customer issues effectively, always polite and reliable. "
00005890078
Call Center Team Lead
Availability: Temp-to-Hire, Direct Hire
Salary Requirement: $30,000
· Accomplished call center team lead with 7+ years of call center experience
· Conducted formal training for new operators on various scripts and accounts
· Served as general, traffic and floor supervisor for over 40 operators, both in house and remote providing inbound support
· This candidate’s reference said, “I was astonished at how quickly this candidate was able to catch on to the workload and our internal system.”
· This candidate is looking for an opportunity within a call center where the skills at this candidate’s last employer will be utilized to its fullest
00006033449
Customer Service Representative
Availability: Temp, Temp-to-Hire, Direct Hire
Salary requirement: $30,000
· Customer service professional with over 7 years of experience working directly with patients and physicians office
· Experience working with data entry, faxing, filing and scanning
· Has handled high volume phone calls – 60+ daily
· Maintained multiple phone lines – customer complaints and inquires
· Professional reference said, “I highly recommend this candidate for employment, she is extremely organized with excellent communications skills.”
Regards,
Diana Berlingieri
Staffing Consultant
Randstad US
300 Broadhollow Road
Suite 102W
Melville, NY 11747
T 631.427.1096
F 678.589.8043
www.randstadstaffing.com
No comments:
Post a Comment